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The Technical Support Operators Need to Make the Most of Their Unitec®Equipment
DRB® In-Bay Solutions and our authorized distributors work together to keep your wash up, running and making money. Your distributor is your exclusive provider of onsite service and support. For questions and issues that don’t require onsite support, our Operator Support provides access to the DRB Technical Support team via phone or email.We offer three levels of service so you can choose the support that best fits your organization’s needs:
Technical Support Hours
- Monday through Friday from 8:30 am - 8:00 pm Eastern.
- Emergency weekend support (for Distributors): Saturday and Sunday from 8:30 am - 5:00 pm Eastern by calling 443-561-1200 option #2. Please email non-urgent requests and questions to techsupport@StartwithUnitec.com.
Our Standard level of support is free of charge, allowing car wash owners and operators to schedule 30-minute appointments for troubleshooting and equipment assistance. Operators with Standard Support can request an appointment by using our online schedule tool.
For new operators or those opening new sites, Select Support is a great option. This level of support allows you to access our Technical Support team for 30 days without an appointment during our regular support hours through a dedicated queue. Select Support is available for a per-site fee. Purchase Select Support
Premium Support provides operators annual access to the Technical Support team without an appointment during regular support hours through a dedicated queue. This is especially beneficial to operators managing five or more sites. Operators with Premium Support also can purchase repair parts directly from DRB In-Bay Solutions. Premium Support is available for a per-site fee, paid monthly. We also offer a discount when you bundle Premium Support with Uptime Solutions™, our equipment alert service for C-Store and attended sites.
To learn more about our Operator Support options, sign up for Premium Support or inquire about bundling Operator Support with Uptime Solutions, please complete this form.