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How to Login to the Sierra Management System
The Sierra Management Application (or Sierra Server) is a software program that’s used by Unitec’s Portal Ti, Sentinel, C-Start, Washpay, and the Wash Select II with WashPay integration. It includes a management application that is used for programming the system operating parameters, viewing and printing reports, and managing house accounts and car wash promotions. This document describes the management functions and provides instructions for their use.

A PC with a standard Internet browser is required to access the Sierra Management Application. The PC can be located either on-site or off-site. The entry system unit’s Installation Manual provides guidelines for connecting a PC to the local site network.

To access the management application, type the following into the address bar:

http://XXX.XXX.XXX.XXX:9810/web (where XXX equals your site IP address).

When a connection to the server is established, the login page should appear (as shown below). At initial startup, you will use the Owner user account (user ID 00, password 00). (Note: The factory default passwords for all User Accounts should be changed to secure access to sensitive functions.



Sierra Login Screen

Due to PCI compliance, once you login the first time using an administrative password , you will immediately be prompted to change your password to a more secure password that is at least 7 characters long and contains both letters and numbers, as shown below. 

NOTE: An administrative password is a user that has either “User Management” or  “Utilities” access privileges under Setup>Users. For more information on Users, see the How to Add or Delete a User How-To guide.

NOTE: To setup a non-administrative user to verify and sell codes or sell accounts, “Accounts and Promotions” and “Code and Account Sales” must be checked on the user account.


Password Change Screen

To change the password, enter your old password, then enter your new password. Enter your new password again, then click Save.

You will be required to create a new password every 3 months. Please make note of the password and keep it in a secure location. You may not use the last 5 passwords.

After setting up your password, you may login to Sierra normally. If you forget your password, you may click on the Forgot Password? link on the top right of the login page (see Figure 1). Your password will be emailed to you. Please note that your email address must have been entered into the User profile in order for the password to be emailed to you. For more information, please see Section 3.5.

NOTE: If you enter your password incorrectly 6 times, you will be locked out of the system for half an hour.

NOTE: The new password will also be required to login to the Maintenance screens on the Portal, Sentinel and C-Start units. A keyboard will appear at units that have a touchscreen. For Portals that have a keypad, you either must use a keyboard to login, or you must scroll through the keys on the side of the display to enter your password. 

Upon successful login, the Summary page of the management application will appear. This screen displays a list of devices present on the local network with a count of washes provided and associated revenue for the current day. Car counts and revenue results from previous days can be viewed by selecting the desired date in the calendar. The current day data can be updated by selecting the Refresh button. The management functions are shown in a menu bar across the top of the screen. As each function is selected, a secondary menu of related options will appear on the left side of the screen.


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